Facebook has an extensive Help Center page with dozens of help articles.
Still, it can be difficult to navigate the Facebook support apparatus.
Here's how to find the support you need in the Facebook Help Center. If the Help Center doesn’t have an answer to your questions, there are a few ways to reach out to Facebook.
How to access Facebook customer service
- Log in to your Facebook profile on your desktop.
- Click on the drop-down menu in the top right corner
- Select “Help & Support” from the drop-down menu
- The menu offers you three options.
- The first is “Help Center”
- If you click on this option, you will be redirected to Facebook’s "Help Center" page, which is a searchable compilation of help articles.
- The second option you will see is “Support Inbox” Here you will find updates from Facebook on profiles or posts you’ve reported.
- The third option is “Report a problem”
- Here you will find a series of forms that you can use to give Facebook feedback and report technical faults or defective functions.
- The forms allow you to attach and submit screenshots and screen recordings of the error.
How to use the Facebook Help Center
- The Help Center is the best resource for you. Here are some tips for navigating it.
- Use the search bar on the main page to type in what you need help with. Your search will take you to the relevant Facebook help articles.
- In this case, we are looking for help with changing our profile password.
- Select the appropriate help article.
- The Help Center divides its help articles into four different sections, which you can find in the left-hand column on the Help Center homepage.
- In the "Using Facebook" section, you will find help on your Facebook profile page, messages and Facebook groups.
- The "Manage your account" section provides support for logging in to Facebook and deactivating or deleting your account.
- The "Privacy, safety and security" section provides help with the security of your Facebook account.
- The last section, "Policies and reporting", helps you to report violations of Facebook policies. In this section, you will also find help on how to deal with a deceased person's account.
- You can also choose from the six popular topic pages in the Help Center search bar
How to access Facebook support for businesses
If you are looking for support for businesses, Facebook also maintains a Help Center page for businesses.
How to get help when you are logged out
The Help Center is accessible even if you are logged out. If you need help logging into your account, you can get help here.
Other ways to reach Facebook support
If the Help Center does not help, you can try to contact Facebook in other ways. Keep in mind, however, that this is only one attempt and you may still be redirected to the Help Center page.
You can try tweeting or direct messaging the various Facebook Twitter accounts.
The Meta Twitter account (the newly renamed parent company of Facebook), the Facebook app Twitter account, and the Facebook Messenger Twitter account are just a few of the Twitter accounts that Facebook operates.
Some users were lucky and got a response, although they were often redirected to the Help Center.
You can also try sending an email to the general Facebook support email: ashu767878@gmail.com. However, users on Reddit have reported that they have barely received a response.
Facebook support number
Facebook has two phone numbers with Palo Alto, California area codes: 650-543-4800 and 877-339-0745. When you dial these numbers, a recorded message will appear directing you to Facebook's online support.
