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For Health Plans, Claims are the Top Priority
When people think of auditing, they often associate it with finance and tax matters, but its importance in the healthcare sector is growing. Healthcare auditing companies provide vital tools for cost containment, as they help verify the accuracy of claims. Any irregularities identified can lead to the recovery of significant unnecessary expenses. Even minor error rates can accumulate substantial financial losses. There are often opportunities to enhance systems that consistently make errors or overlook questionable items. Auditors who are well-versed in medical billing provide the greatest value.
Over the years, system advancements have enabled electronic reviews to catch nearly all irregularities. However, having a final human review of the reports remains essential and is integral to a robust audit process. The setup is also crucial since each plan has its unique provisions. Tailoring the audit specifically to your plan can uncover many additional inconsistencies. This principle also applies to implementation auditing, which should ideally occur about 90 days after transitioning to a new claim administrator. Auditors can identify more errors and recoverable amounts by closely examining billing and coding.
Claim audit firms specializing in this area have made considerable progress. They merge their expertise in medical billing with auditing skills, resulting in more detailed and targeted reports. Collaborating with an auditor over time allows for comparisons between different periods. This practice signals to third-party administrators that your plan maintains diligent oversight, motivating them to work more carefully and to self-monitor for errors. Many plans see gradual improvements as they remind TPAs of previous mistakes. Although error rates may be very low, the impact of overpayments can still be significant.
In the wake of the pandemic, many health and Rx plans are now under continuous auditor surveillance. Auditors provide monthly updates that offer near real-time insights into plan performance and highlight any errors. Well-managed plans leverage continuous monitoring to serve members and bolster cost-containment efforts effectively. While claim administrators have reduced error rates to minimal levels, oversight remains crucial. Even highly accurate systems can make mistakes, and catching these errors promptly is key to recovering overpayments and preventing similar issues from occurring in the future.
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Claim Audits Help Benefit Plans Work Better
It has long been established that large and mid-sized U.S. companies are often wisest to self-fund their medical and pharmacy plans. This approach entails considerable cost risk, making medical claim audits essential for managing these plans effectively. They conduct routine audits to adhere to regulations such as Sarbanes-Oxley and ERISA while consistently monitoring claim payments. These proactive measures shield companies from unexpected spikes in medical and pharmacy expenses. Investing in auditing and monitoring is significantly lower than the amount saved by preventing overpayments and errors.
Self-funding is not limited to for-profit businesses; government agencies, municipalities, and educational institutions also utilize similar claim auditing and monitoring services. If you are an in-house benefit plan manager it’s smart to enhance your company's auditing and monitoring capabilities to meet current standards. For instance, a thorough audit of your pharmacy plan can reveal instances where expensive brand-name medications were dispensed instead of generic alternatives, resulting in substantial savings. In-house benefit plan managers gain improved oversight of their plan administrators through enhanced auditing and monitoring. Having factual data at your disposal facilitates more productive discussions.
Identifying errors promptly enables you to advocate for necessary improvements within your system, leading to better services for members and tighter cost management. If you have experienced unexpected budget shortfalls in the past, having up-to-date and accurate data can better equip you to tackle such issues, helping your plan stay within budget. Continuous monitoring of claim payments is becoming one of the fastest-growing services in this field and is an excellent management tool for self-funded plans. Its routine reports that flag errors early and spot trends promptly are most helpful.
Advanced audit firms leverage sophisticated software and methods to scrutinize each claim as it is processed, delivering unparalleled accuracy. This proactive approach allows in-house managers to keep track of payments and promptly identify errors. Systemic enhancements can be implemented when issues are detected and resolved in real time, preventing minor problems from escalating into major challenges. This represents a significant advancement over the previous method of conducting random-sample audits after claims have already been settled. It adds a needed layer of on-time oversight.